I have never, ever, received bad service at Kelly's, and the benefits i've received are an encouraging bonus. I"ve been with them at least ten years, probably 15. They intend to work with you to get things right from the moment you come into the shop and to do their best for their customers. I just got tires there, this week. I had a problem with a sensor that was making noise, and Kelly worked conscientiously on it to see what needed done. My car is pretty old, same as me, but it didn't make a difference to them, and I was satisfied when i left that they had done all that my car needed to run well and to please me. i am so thankful for them and plan to continue with them as long as i can drive. i also love to see how kind they are to their dogs which they alternate bringing in, one at a time, usually. i look forward to Diesel's greeting and watching his cute behavior. Kelly put a cushion under his desk where Diesel rests as Kelly works there. I'm glad Kelly has not retired, as he is an expert on cars and can tell things about them just by listening.