Kelly's installed a new battery in my vehicle. Upon leaving their office, getting in my vehicle, and starting it, my vehicle started very weak and almost seemed to choke. I immediately walked into their office and told them what happened. They told me the battery was only on their shelf a few months and should be fine. My exact question to them was "what if I try to leave my house in the next few days and my truck won't start?". Their exact response was that they would come jump me if needed. And so fast forward 4 days when I went to start my vehicle to run errands. It didn't start. I called Kelly's and the service manager told me he remembered me and the fact that the new battery they installed had choked and he told me to get the vehicle towed in so they could evaluate because it might be the starter. The starter? You mean the starter that has never been the issue? So I missed my doctor appointments and couldn't run my errands. I ordered a vehicle jump box from Walmart and waited 3 days for delivery. 3 more days I was stuck at home. And so the box arrived, I jumped the vehicle and it's been fine since. An apology would be nice. I thought I found a great local business who cares, but apparently not. I'm beyond disappointed and realize they have an average of 4.9 or 5 stars but they failed me. Me, a single lady who paid good money and relied on their word but was left to fend for myself once again. My only positive thoughts about Kelly's is Teddy the sweet office pup. Stay sweet, Teddy. ❤️🇺🇲