Wanted $190 just to look at my AC and figure out what was wrong with it. I don’t know why people would pay that price when other places offer it for free
Thank you for your feedback. We completely understand that $190 may sound expensive if it was understood as simply a charge to “look at” your A/C system. To clarify, that charge is for professional A/C diagnosis, not simply looking at the vehicle. Properly determining why an air conditioning system isn’t working can require testing system pressures and temperatures, checking refrigerant operation, electrical circuits, controls, sensors, compressor operation, and other components depending on what the initial testing reveals. We’re aware that some facilities advertise free A/C checks. Those inspections may certainly be helpful, but they are not necessarily the same as a complete diagnostic evaluation performed by a trained technician using professional equipment. And, if the diagnosis requires less than the expected effort necessary to reach a conclusion, we adjust our charges accordingly. We also could not find a recent appointment or visit under your name, so it appears this may have been based on a phone conversation. If we didn’t adequately explain what was included in the diagnostic charge during that conversation, we apologize. We always want customers to understand what they are paying for before making a decision. We appreciate the opportunity to clarify the difference. Sincerely, Kelly
- Kelly's Auto Repair & Service Inc.