Hi, this is Kelly, the owner. I’m sorry to hear that you felt you had a bad experience, and I wanted to address the concerns you shared in your review. Regarding the oxygen sensors, I personally witnessed the conversation you had with our service advisor, Steven. He explained several times that the oxygen sensors you requested would not resolve the running issue you were experiencing. The codes related to those sensors were actually the result of misfires occurring on bank 2 of the engine—not the cause of them. Simply pulling a sensor code does not automatically mean the sensor itself is faulty. Steven also explained that the misfires needed to be properly diagnosed and corrected, and that the starting point would be a basic tune-up. We spent about two hours testing and attempting to give you as much information as possible without taking anything apart. In the end, you were only charged for half an hour of labor, and we did not charge you for parts or repairs you didn’t need. We truly aim to be honest and transparent with all our customers, and I’m sorry that our efforts didn’t come across that way in your experience. If you’d like to discuss this further, I’m more than willing to talk and help however I can.
- Kelly's Auto Repair & Service Inc.