Kelly's installed a new battery in my vehicle. Upon leaving their office, getting in my vehicle, and starting it, my vehicle started very weak and almost seemed to choke. I immediately walked into their office and told them what happened. They told me the battery was only on their shelf a few months and should be fine. My exact question to them was "what if I try to leave my house in the next few days and my truck won't start?". Their exact response was that they would come jump me if needed. And so fast forward 4 days when I went to start my vehicle to run errands. It didn't start. I called Kelly's and the service manager told me he remembered me and the fact that the new battery they installed had choked and he told me to get the vehicle towed in so they could evaluate because it might be the starter. The starter? You mean the starter that has never been the issue? So I missed my doctor appointments and couldn't run my errands. I ordered a vehicle jump box from Walmart and waited 3 days for delivery. 3 more days I was stuck at home. And so the box arrived, I jumped the vehicle and it's been fine since. An apology would be nice. I thought I found a great local business who cares, but apparently not. I'm beyond disappointed and realize they have an average of 4.9 or 5 stars but they failed me. Me, a single lady who paid good money and relied on their word but was left to fend for myself once again. My only positive thoughts about Kelly's is Teddy the sweet office pup. Stay sweet, Teddy. ❤️🇺🇲
Thank you for taking the time to share your experience. First and foremost, I'd like to sincerely apologize for the frustration and inconvenience you experienced. Missing your doctor's appointments and being stranded at home is certainly not the experience we ever want one of our customers to have. I have personally read your review and have tried to identify you in our records so I could contact you directly, but unfortunately I haven't been able to determine which customer you are from your Google profile. I truly wish I could have reached out personally instead of responding here. What concerns me most is not the battery itself, but that you were left feeling like we didn't care. That is simply not who we are. Anyone who knows our shop knows we take great pride in standing behind our work and treating our customers with kindness and respect. Whether the issue was related to the battery, the charging system, a starter concern, or something else entirely, we would still like the opportunity to inspect your vehicle at no charge and make sure everything is operating as it should. If there is a problem with the battery we installed, we'll take care of it. If the battery isn't the cause, we'll explain exactly what we find so you can make an informed decision. Please call the shop and ask for me, or stop by at your convenience. I would genuinely appreciate the opportunity to speak with you personally, apologize face-to-face, and restore the confidence that we clearly failed to earn during this experience. I hope you'll give us that opportunity. Sincerely, Kelly
- Kelly's Auto Repair & Service Inc.