In my 55 years of owning and operating vehicles I have to say the Kelly's is the most honest, competent and professional auto repair shop that I have every utilized baring none. Their inspection process and vehicle report should set the standard for all repair facilities including dealerships. The emphasis is on a true report of what is going on with the vehicle and what defects are found. Unlike many shops that this is a tool used to sell potential customers services that aren't needed or required. At Kelly's you will receive an honest assessment of what is needed to keep the vehicle reliable and the driver safe. Several times I had my vehicle inspected expecting to need repairs done and was advised that repairs weren't necessary. As a point of reference when my vehicle had 50k miles I brought it into the dealership for warranty work and was told I needed a complete brake job to the tune of $1,800. The brakes felt fine and I declined. About 20k miles later after I had severed my relationship with the dealership and started using Kelly's I brought the vehicle in for an oil change and brakes. When I came to pick up the vehicle I fully expected that the brakes needed replacement. I was told that they were completely inspected (pictures included in the inspection report) and my brakes were still fine. Today I again made an appointment for an oil change as my coupon book for free dealership oil changes had run out. Once again Kelly indicated that I still have over 30% of my pads intact and the rotors and calipers are still in great condition. It would be a waste to replace them. Not sure there is a shop anywhere that would have offered the same assessment. I will continue to use Kelly's for all my vehicle needs and continue to recommend them to all my family, friends and neighbors.